Blocked, Restricted, or Suspended Accounts
If your account has been blocked, restricted, or suspended, it means something on your profile or activity triggered a review by Hire Local’s admin team. Here’s what this means and what you can do.
What Each Status Means
- Blocked: You cannot log in or access the platform
- Restricted: Limited access — you might not be able to apply for jobs, message users, or post jobs
- Suspended: Temporary or permanent pause due to rule violations or unresolved issues
Common Reasons for Account Action
- Violating platform guidelines (spam, harassment, abusive content)
- Posting inappropriate or misleading job offers or profiles
- Payment fraud or repeated failed transactions
- Ignoring support requests or refusing to resolve disputes
- Using the same email for both Expert and Customer accounts
- Creating multiple accounts to bypass subscription rules
What to Do Next
1. Check your email
- You’ll usually receive a message explaining the issue
- Follow the instructions provided (if any)
2. Contact Hire Local Support
- Email: support@hirelocal.co.nz
- Include:
- Your account email
- A brief explanation
- Any screenshots or job references
- Ask if your account can be reviewed or reinstated
Can You Get Your Account Back?
- Minor issues (e.g. spammy messaging, unverified payment) can often be resolved quickly
- Serious or repeated violations may lead to permanent bans
- The decision is made based on platform policies and user safety
Tips to Avoid Being Blocked
- Read and follow Hire Local’s terms of service and community guidelines
- Keep communication professional
- Only use one account per role (expert/customer)
- Handle payments and jobs only through the platform
