Failed Payments or Disputes
Sometimes payments can fail, or disagreements may arise between a customer and an expert. Hire Local has systems in place to handle both situations fairly and clearly.
Failed Customer Payments
If a customer’s payment doesn’t go through, the job will not start. Here’s what to check:
Common reasons for failed payments:
- Card declined by bank
- Insufficient funds
- Incorrect card details
- Bank transfer reference missing or wrong
What happens next:
- The job stays in “Pending” status
- The expert won’t start work until payment is confirmed
- You’ll receive an alert or error on your dashboard
How to Fix a Failed Payment
- Try another payment method (e.g. different card or use bank transfer)
- For bank transfers, check the reference number matches the job ID
- Contact your bank to confirm the issue
- Reach out to Hire Local support if you’re unsure
Job Disputes
A dispute happens when a customer and expert disagree on job quality, timing, or other expectations.
What to do if there’s a dispute:
- Try to communicate and resolve the issue directly with the other person
- If that fails, go to the job page and click “Report a Problem”
- Hire Local support will review all messages, job details, and files
- A decision will be made within 2–5 business days
How We Handle Disputes
The support team looks at:
- Original job description
- All messages between both parties
- Files, progress updates, and work submitted
- Whether the job was properly marked as completed
Depending on the case, outcomes may include:
- A partial or full refund
- No refund (if expert completed the work as agreed)
- Account warnings or restrictions for either party
Tips to Avoid Disputes
- Keep all messages and files inside the platform
- Be clear about expectations before work begins
- Mark jobs as completed only when the work is actually done
