Loading...

General Questions About Using Hire Local

General Questions About Using Hire Local

This section answers common questions from new users about what Hire Local is, how it works, and how to get started.

1. What is Hire Local?

Hire Local is a New Zealand-based online platform that connects customers with local experts (freelancers, service providers, and tradespeople) for all kinds of jobs — from marketing and design to trades and home services. Customers can post jobs, browse expert profiles, and hire with ease.

2. Who can use Hire Local?

Anyone in New Zealand can use the platform.

  • Customers can post jobs for free.
  • Experts can offer services by signing up with a paid subscription.

Both individuals and small businesses are welcome to use Hire Local.

3. Is Hire Local free?

  • For customers: Yes — it’s free to sign up, post jobs, and browse experts.
  • For experts: Experts pay a subscription fee (monthly or yearly) to apply for jobs and be listed on the platform.

4. How does Hire Local work?

  1. Customers post a job (with a budget and description)
  2. Experts apply or get invited
  3. The customer chooses an expert and makes payment
  4. The expert completes the job
  5. The customer confirms completion and leaves a review
  6. The expert gets paid via bank transfer

5. What types of services are available?

Hire Local supports a wide range of categories, including:

  • Trades & Services
  • Writing & Translation
  • Design & Creative
  • Marketing & Sales
  • IT & Development
  • Personal & Lifestyle Services

6. Do I need separate accounts for customer and expert roles?

Yes. You must use a different email address for each role to avoid confusion. For example, if you want to hire others and also offer services, you’ll need two separate accounts.

7. Can I use Hire Local on my phone?

Yes. Hire Local works on mobile browsers, and a mobile app is in development. You can also use the desktop site from any device.

8. Is it safe to use Hire Local?

Yes — Hire Local uses secure payments and in-platform messaging to protect users. However, always follow safety practices when meeting someone in person or hiring for off-platform tasks.

9. What if I’m not tech-savvy?

The platform is designed to be simple and user-friendly. If you get stuck, there’s a full knowledge base and customer support team to help guide you through every step.

10. How do I get help if I have a question?

You can:

  • Use the Help tab in your dashboard
  • Visit the Support & Troubleshooting section of the knowledge base
  • Or email support@hirelocal.co.nz