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Managing Ongoing Jobs

Managing Ongoing Jobs

Once a customer hires you, the job becomes In Progress. At this stage, clear communication, professionalism, and timely updates are essential to ensure a smooth experience for both you and the customer.

What Happens When You’re Hired

As soon as a customer accepts your offer, you’ll receive a notification and the job will move to the In Progress stage. You’ll now have full access to the job thread, including:

    • Messaging
    • File sharing
    • Job details
    • The ability to mark the job as completed

Communicate Often

Stay professional and responsive throughout the job:

    • Confirm you’ve received the job and are starting work
    • Ask for clarification if anything is unclear
    • Keep the customer updated if there are delays or changes
    • Use the built-in messaging system to keep everything recorded

This helps build trust and reduces the chances of disputes.

Share Files or Progress Updates

Depending on the job, you may need to:

    • Send design drafts, documents, or photos
    • Share progress photos (e.g. home repairs, landscaping)
    • Ask for feedback during the job

All uploads should be done inside the job thread so the customer can review and respond quickly.

Marking the Job as Completed

Once your work is done:

  1. Go to the job page
  2. Click “Mark as Completed”
  3. Add a final note or message if needed

The customer will then receive a notification asking them to review and confirm.

After Completion

If the customer is happy, they’ll mark the job as Completed. After that:

    • You’ll receive a rating and written review
    • The job will be saved in your history
    • Your profile reputation improves, helping you get more jobs

If Something Goes Wrong

  • Keep communication professional and calm
  • If a customer becomes unresponsive or there’s a serious issue, use the “Report” button in the job thread
  • Avoid working without a clear agreement in writing