Messaging Experts
Communication is a key part of getting jobs done smoothly on Hire Local. The platform has a built-in messaging system that allows customers and experts to talk before, during, and after the job — all in one place.
When You Can Message Experts
You can message experts at these points:
Before hiring:
- After they apply to your job
- If you invite them and they show interest
- To ask questions, clarify their offer, or negotiate
After hiring:
- To discuss details, ask for updates, or check progress
- To send files, instructions, or feedback
- Until the job is completed and reviewed
How to Send a Message
Option 1: From an Application
- Go to My Jobs in your dashboard
- Click on the job → View applications
- Click the “Message” or chat icon next to the expert’s name
Option 2: From an Expert’s Profile
- Go to Browse Experts
- Click on an expert’s profile
- Click “Message” to start a conversation (if allowed by your settings)
What You Can Send
The messaging system supports:
- Text messages
- File attachments (e.g. PDFs, images, instructions)
- Job references
- Price clarifications or offer discussions
Don’t Move Outside the Platform
For your safety:
- Don’t share personal contact details (email, phone, etc.) before hiring
- Don’t agree to pay in cash or off-platform — this removes your protection
- All messages and agreements should stay on the platform to ensure support can help if anything goes wrong
Tips for Messaging
- Be clear and polite — good communication leads to better results
- Respond quickly to keep things moving
- If the expert stops replying for a long time, you can withdraw the job or report the issue in the support section
