Payment Issues or Delays
Hire Local aims to process all payments on time, but sometimes issues can arise due to incorrect details, bank delays, or incomplete steps. This guide will help you troubleshoot and resolve payment problems — whether you’re a customer or an expert.
For Customers
Payment didn’t go through?
Here’s what to check:
- Card declined: Try a different card or payment method
- Bank transfer not confirmed yet: Allow 1–2 business days for admin to verify your payment
- Incorrect reference: Make sure you used the correct reference or job ID when transferring
Still stuck?
Contact Hire Local support with the job title and payment method used.
For Experts
Payment delayed after job completion?
Make sure:
- The job is marked as completed by both you and the customer
- You’ve entered your correct NZ bank account details
- You’re within the normal processing time (3–5 business days)
- There’s no dispute or hold placed on the job
Still not paid?
Reach out to Hire Local support and provide:
- Job title
- Completion date
- Your registered bank details
Common Reasons for Delays
- Customer hasn’t marked the job complete
- Expert hasn’t submitted bank info
- Public holidays or weekend slowdowns
- Manual payment batch not processed yet
What Support Can Do
Hire Local admin can:
- Confirm if payment is pending or failed
- Manually resend a payout
- Update or fix your payment info
- Re-send a customer payment request if needed
