Refund Policy (for Customers)
Hire Local has a clear refund policy to protect customers while also being fair to experts. Refunds are only available in specific situations and must follow the platform’s guidelines.
When You Can Request a Refund
You may be eligible for a refund if:
- The expert fails to start or complete the job
- The expert does not respond or disappears after hiring
- The job was cancelled by mutual agreement before work began
- You were charged but the expert did not deliver any work
When Refunds Are Not Given
Refunds are generally not provided if:
- The job was completed and marked as such
- You changed your mind after hiring and work has started
- You’re dissatisfied with the outcome but did not follow the dispute process
- Payment was made outside the platform (against policy)
How to Request a Refund
Log into your Customer Dashboard
Go to the job in question
Click “Report a Problem” or contact Support directly
- Provide full details:
- Job title
- Expert name
- Reason for refund
- Any supporting evidence (screenshots, messages)
What Happens Next?
- Support reviews your request
- The expert is contacted and given a chance to respond
- Admin investigates and makes a decision
- If approved, your payment will be refunded using the original payment method (card or bank)
Refunds may take 5–10 business days depending on your bank or card provider.
Important Notes
- All refunds are reviewed case-by-case
- Misuse of the refund system may result in account suspension
- Always try to resolve issues directly with the expert before escalating
