Refund Policy
At Hire Local, we aim to provide a fair and transparent process for handling refunds. Because payments are held by us (not instantly paid to Experts), we’re able to offer a review window before releasing funds.
1. When Refunds May Be Issued
You may be eligible for a refund if:
- The Expert fails to deliver the agreed work
- The work delivered is not as described or agreed
- The job is cancelled before work begins
- The Expert becomes unresponsive for 7+ days
2. When Refunds Are Not Issued
Refunds will not be given if:
- You change your mind after work has begun
- The job is completed but doesn’t match your personal preference (without clear agreement)
- You approved the work and later raise an issue
- You’re outside the 7-day dispute window after completion
The 5% service fee is non-refundable unless a full refund is approved.
3. How to Request a Refund
- Message the Expert first via the in-platform chat
- If unresolved, email us at support@hirelocal.co.nz
- Include job details, issue description, and any screenshots/messages
- Refund requests must be made within 7 days of job completion
4. Refund Review Process
- We review communication history, job status, and evidence provided
- We may contact both parties for clarification
- Refund decisions are made fairly and are final
Refunds (if approved) are processed via your original payment method or bank account.
