Support & Troubleshooting FAQs

This section answers the most common questions users ask when they experience problems or need help on Hire Local.

1. How do I contact support?

You can reach the Hire Local support team by:

Emailing support@hirelocal.co.nz
Using the Help tab in your dashboard
Reporting a problem directly from a job or message thread

2. I’m not getting replies from an expert or customer — what should I do?

First, send a polite follow-up message. If there’s still no reply after 48 hours:

Go to the job page or conversation
Click “Report a Problem”
The Hire Local support team will step in if needed

3. The platform isn’t loading or showing errors — what should I try?

Try the following:

Refresh the page
Clear your browser cache
Use a different browser (Chrome or Firefox recommended)
Turn off any VPN or browser extensions
Try on another device or switch to mobile/desktop

If it still doesn’t work, contact support with:

A screenshot of the error
Your browser and device type
What you were doing when it happened

4. I forgot my password — how do I reset it?

Click “Forgot Password?” on the login page, enter your email, and check your inbox for a reset link.
If you don’t receive it:

Check your spam/junk folder
Make sure you entered the correct email
Contact support if the problem continues

5. My account was blocked, restricted, or suspended — what does that mean?

This usually happens when platform rules are broken, or if there’s suspicious activity.
Blocked = cannot log in
Restricted = limited access
Suspended = under review or banned

Check your email for a notice. If you didn’t get one, contact support@hirelocal.co.nz with your account email and a short explanation.

6. How do I report someone for abusive behavior or rule violations?

Go to the job page or message thread and click “Report a Problem.” Choose the reason (e.g. abusive behavior, spam, etc.) and describe what happened.
Your report will be confidential, and the support team will investigate.

7. Why am I not receiving notification emails?

Check:

Your spam or junk folder
Your email settings in the dashboard (under Notifications)
That your email address is spelled correctly

Still not receiving emails? Contact support.

8. My subscription payment failed — what should I do?

Retry the payment
Switch payment methods
Contact support to resolve it manually if needed

9. I need to deactivate my account — how?

Go to Settings → Account, then click “Deactivate Account.”
Note: This will pause your activity and hide your profile but won’t delete your data. To fully delete your account, submit a data deletion request to privacy@hirelocal.co.nz.

10. Where can I get more help?

If your question isn’t listed here:

Browse the full knowledge base
Contact support via email
Or use the in-dashboard Help feature