What Happens If You Get Reported?
Hire Local is a community built on trust. If a customer reports you for a problem — such as poor behaviour, incomplete work, or breaking the rules — it triggers a review process. This protects both customers and experts by keeping the platform fair and safe.
Reasons You Might Be Reported
You can be reported for things like:
- Not showing up to a job
- Delivering poor-quality or incomplete work
- Being rude, aggressive, or unprofessional
- Asking for off-platform payment (cash, direct bank transfer)
- Misleading profile or fake qualifications
- Sharing contact info before being hired
- Harassment or abusive language
What Happens After a Report
- Customer submits a report via the job page or support section
- Support team reviews the report
- You may be contacted to explain your side
- Evidence is reviewed (chat messages, job files, history)
Possible Outcomes
Depending on the case, outcomes may include:
- Warning — for first-time or minor issues
- Temporary account suspension — for serious issues
- Permanent ban — if trust or safety is at risk
- No action taken — if the report is false or unfair
Hire Local makes decisions based on facts, not just complaints. If the customer is at fault, their account may be reviewed too.
How to Avoid Being Reported
- Be honest and realistic with your offers
- Communicate clearly and politely
- Show up on time and complete the job properly
- Don’t rush jobs or ignore follow-up questions
- Keep all work and messages on the platform
What If You’re Reported Unfairly?
If you believe a report was false or abusive:
- Stay calm and respond politely
- Provide proof (screenshots, messages, etc.)
- Contact support for a full review
