What to Do If You’re Not Getting Replies

If you’ve sent a message on Hire Local and haven’t received a response — whether you’re a customer waiting on an expert or an expert waiting on a client — this guide will help you handle it.

Common Scenarios

For Customers:

You sent a message to an expert but they haven’t replied
You hired someone and they’re not responding to the job
You’re waiting on a quote or job update

For Experts:

You applied to a job but haven’t heard back
A customer invited you but has gone silent
You’ve completed work and are waiting on final confirmation

What You Should Do First

1. Double-check your messages

Go to your Messages tab
Make sure your message was actually sent
Check if the other person has read it (if this feature is enabled)

2. Wait a reasonable amount of time

Allow at least 24–48 hours for a response
Some users may be busy or in different time zones

3. Send a follow-up

Politely remind the person you’re waiting on a reply
Keep it short and professional

Still No Response?

If it’s been several days and you’ve tried following up:

Go to the job page and click “Report a Problem”

Or contact Hire Local support and explain the situation
- Include the job title or user name
- Mention the last time you received communication

Platform Policy

Users who repeatedly ignore messages or ghost jobs may be warned, suspended, or removed from the platform
Hire Local values responsive and reliable communication from all users