Privacy

Your data stays protected and transparent.

We only collect what we need to deliver a trusted booking experience.

Overview

The essentials in plain language.

Important — not legal advice

This page is a practical summary for users in New Zealand. It is not a substitute for legal advice. Consumer protection (including the Fair Trading Act 1986 and Consumer Guarantees Act 1993), privacy under the Privacy Act 2020, and your specific business model may require a tailored agreement. Have a New Zealand-qualified lawyer review your final terms and privacy policy before launch.

We do not sell your information

Hire Local does not sell your personal information to third parties for their own marketing or profit. We only share data with trusted service providers who help us operate the marketplace (for example secure payments, hosting, and email delivery), under contracts that protect your privacy, or when the law requires disclosure.

What we collect

Identity and contact details, profile and account information, booking and payment-related data, messages sent through the platform, device/technical logs, and analytics where enabled. Providers may collect additional information directly from you when performing a job.

How we use it

To operate the marketplace, authenticate users, process payments (via payment providers such as Stripe), send service notifications, prevent fraud and abuse, comply with law, and improve the product. We do not sell personal information to third parties.

New Zealand privacy rights

Under the Privacy Act 2020 you may request access to and correction of your personal information. You may complain to the Office of the Privacy Commissioner if you believe we have interfered with your privacy. Contact us first so we can try to resolve your concern.

Retention & security

We retain information only as long as needed for the purposes above, including legal and accounting obligations. We use industry-standard safeguards; no online service can guarantee perfect security.

Your choices

Manage marketing preferences in your account where available. You may request deletion of your account subject to legal retention requirements (e.g. tax and dispute records).

Last updated March 2026

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Questions

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