Terms

Clear terms that keep every booking fair and protected.

These terms explain how HireLocal works for customers and providers.

Overview

What to expect when you book.

Important — not legal advice

This page is a practical summary for users in New Zealand. It is not a substitute for legal advice. Consumer protection (including the Fair Trading Act 1986 and Consumer Guarantees Act 1993), privacy under the Privacy Act 2020, and your specific business model may require a tailored agreement. Have a New Zealand-qualified lawyer review your final terms and privacy policy before launch.

Using HireLocal

HireLocal connects customers with independent service providers. We are not the employer of providers and are not responsible for the manner in which services are performed, except as required by applicable New Zealand law.

Payments, fees & refunds (New Zealand)

Prices are shown in NZD unless stated otherwise. Payments may be processed by third parties (e.g. Stripe). Cancellation, refund, and dispute rules depend on the booking, provider policies, and consumer law — including the Consumer Guarantees Act 1993 where it applies to consumers. Set out your commercial cancellation windows and any non-refundable deposits clearly at checkout and in booking confirmations.

Provider standards & conduct

Providers must perform work safely, lawfully, and with appropriate licences or registrations where required in New Zealand. Customers must provide accurate information and safe access. Either party may be suspended for fraud, abuse, or repeated breaches.

Limitation of liability

To the maximum extent permitted by New Zealand law, HireLocal’s liability is limited as set out in your full terms. Nothing in these summaries excludes rights or remedies that cannot legally be excluded (including under the Consumer Guarantees Act or Fair Trading Act where they apply).

Last updated March 2026